Vital Choice Reviews

My two boxes of fish were delivered 3 days late totally thawed out. I called vital choice, now celebrations, contracted out to Philippines. Waited about 10 minutes to talk to someone. Was told they could do nothing but ship again. I have no garbage can large enough for these boxes and live 45 min away from dump in my county. Will be looking for another seafood company in USA with customer service. I have been a customer for several years.
Beth T
Olympia WA

LOL! I have been a loyal customer for over 10 years.Since being acquired - as a previous Reviewer stated, we are now being forced to pay exorbitant prices in shipping, whereas previously any shipping over a purchase of $99, was free. This level of price gouging is egregious. I absolutely love the Ventresca tuna, but I will have to take my love elsewhere! Not at those prices!

This company is really disorganized. It had a good reputation until bought by 1-800 flowers. I ordered $300 of salmon and halibut for a special weekend with friends. Instead of sending this to me, its going to a place 3000 miles away....they can't differentiate between Nevada and New York. I would order from Wild Alaska company instead...their customer service has a better reputation

I have been a very long time customer. I miss the days when Vital Choice was a trusted name for fast delivery of quality wild caught seafood. However, ever since becoming part of the Passport delivery consortium the delivery of frozen seafood has greatly deteriorated. Once was the time that I wouldn't hesitate to recommend Vital Choice to my friends and acquaintances. I don't think I would anymore. I have a monthly subscription for the delivery of 6oz Sockeye Salmon fillets. So far exactly half of those deliveries have been delayed resulting in wet boxes of thawed fish. Today is the latest example. My order was packed on Friday, given to FedEx with delivery for Sunday. Anybody that's in a shipping department should know that FedEx does not deliver on Sundays nor do they deliver on holiday days (in this case Monday, Labor Day). My order arrived this afternoon (Tuesday), with a wet shipping container, dry ice gone, and all the salmon totally thawed. All my orders are now shipped by Harry & David . . . what a catastrophe . . . Vital Choice's relationship with the lack of delivery service through Harry & David is ruining Vital Choice's once stellar reputation. If I wanted previously frozen thawed fish I would go shop at my local grocery stores. From many other reviews that have been posted here, this seems to be the norm now as to what to expect . . . so sad. At least my ruined deliveries have all been replaced without any hassle or extra charges. If this happens again, I will cancel my subscription and no longer be a customer.

Like so many others I had purchased from Vital Choice for about 20 years or so. No more. Sold out to 1800Flowers and I don't trust the quality & purity anymore. Sad.

We have purchased from Vital Choice for almost 10 years, and was ALWAYS happy that we had an excellent, trusted seafood source that also supported a small business. NO more. They were purchased by Flowers.Com; our package came from Ohio vs Alaska. You have lost our trust and a faithful customer.

The only problem we had was one package of tuna steaks that was spoiled. Otherwise, we've enjoyed all the items (shrimp, scallops, sole, halibut, tuna) we purchased. We will order again from Vital Choice.

I've been a customer for years and since they were bought I'm having histamine reactions to their products about three in four times. That ratio is too high for me to risk buying from them anymore. I hope they clean up their act but I have little hope from the 1-800-flowers people to care enough to fix things for people with health problems like mine.

Vital Choice sold out to 1-800-flowers. Need I say more! I am sure the previous owner Randy H. made a fortune selling this company. Not only that the new ownership has raised their prices significantly on canned salmon, but is now asking to pay big shipping charges which previously used to be free over $99. After many years of being a loyal customer, I think I am done with Vital Choice!! For those who are searching for an alternative source, WILD PLANET canned Alaskan salmon maybe a good comparable brand, which I have personally bought a few times.

I used to purchase all of my seafood from Vital Choice. Since 1-800 Flowers got involved I found another source for seafood. Vital Choice offered excellent products and a fantastic Customer Service group if any problems or questions.
My past experiences with 1-800 Flowers were terrible. My last time they offered a few dollars off another order because they did not deliver flowers for a funeral yet insisted they did for days after the service.